Last week, the Mexican fast-food chain, Taco Bell, was sued on claims that the chain "falsely advertised its products as 'beef.'" The suit, filed by an Alabama law firm, alleges that Taco Bell's meat only has 35% beef, doesn't meet USDA requirements, and contains binders and extenders. The suit has since been found to be "bogus" because a) Taco Bell's beef contains 88% USDA-inspected beef and no extenders or binders, b) "the lawsuit cites U.S. Department of Agriculture guidelines for labeling ground beef, which don't apply to restaurants", and c) the lawyers would have to prove that customers are expecting something different than Taco Bell claims, which most customers know they're not getting 100% beef.
Today, Taco Bell placed full-page print ads in over 3 major newspapers in order to "set the record straight." Putting ads in national newspapers is no inexpensive task, but is it necessary? Are Bell’s ads, titled "Thank you for suing us," followed by a counter to the suit helping their business, or hurting them? Sometimes, when companies participate in comparative advertising by putting down the other product, customers are put-off and think that the company placing the ad is too pre-occupied by justifying their product in comparison to competitors. Taco Bell shouldn’t focus on the suit filed against them, but should focus on their quality products/beef and move on from there. Many Americans are unaware that there was even a suit, and knowing more about the beef than previously wanted may hurt them instead of help. Yes, Taco Bell needs to face the brutal facts that they were put in the public eye in an unpleasing way, but they need to do so by focusing on the facts of their product, not the problem that someone else may seem to claim. Like my dad always told my brother who was easily provoked by his siblings, “Don’t let them win, don’t let them get you to react, because that’s what they want.” So to Taco Bell, I say the same thing.
Quotes and analysis pulled from the article, "Taco bell fights back on beef lawsuit with ad push."